We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible.The picture below shows the process of your order from your payment to delivery.
Note : Our orders only charge product fees and shipping fees(if applicable), our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).
Payment confirmation
- Once the order is authorized and verified, a confirmation email will be sent to you.
Processing
- It usually takes 3 business days to process your order for all countries. Please note that holidays and weekends are not included.
Shipping
- Shipping takes approximately 3-6 business days to reach the destination for all countries.When your order ships, we will send you an email notification with an tracking number.
- Shipping fee: We ship for free on orders totaling equal to or over €39.
Delivery
- Please Note: The time you receive your order is the sum of the order processing time and shipping time, if you order a coat, it will need 1-3 business days of processing time and then 7-14 business days of shipping time. Therefore, you can expect to receive it in 8-16 business days for all countries.
- The system will automatically match the best distribution logistics according to factors such as the sales platform, product size and weight. If the street address of the order contains “PO Box”, the system will review and judge based on the delivery logistics you choose. If the corresponding logistics method cannot be delivered to an address containing “PO Box”, the system will determine that the order is an abnormal order, and the customer service staff will notify you to modify the address or cancel the order.
Track order status
- Order status can be tracked by itself. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped with the tracking number of the order. You can see the update within 72 hours of receiving the email.
If you want to track your order, please click Track Order for information.
- If there is no update, you can send us an email to check the details.
Causes of delay
Tracking updates can be delayed when the following force majeure event happens:
- Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
- Local reasons such as strikes, statutory holidays, major international conferences, etc.
- Shortage of peak season flights & personnel and other local reasons
If you have any queries, Please contact with us.
Email: [email protected]
Working Time : Mon – Fri 09:00-18:00
On the business day, we will back to you within 24 hours